:root{--bg:#050816;--panel:#0b1629;--line:rgba(102,221,255,.16);--cyan:#62dcff;--blue:#6179ff;--text:#f5f9ff;--muted:#98aec3;--green:#54e39b}
*{box-sizing:border-box}html{scroll-behavior:smooth}
body{margin:0;font-family:Inter,Segoe UI,system-ui,sans-serif;color:var(--text);background:radial-gradient(circle at 80% 0,rgba(70,94,255,.22),transparent 27%),radial-gradient(circle at 12% 18%,rgba(73,225,255,.10),transparent 25%),linear-gradient(180deg,#050814,#07101d 55%,#050813);min-height:100vh}
body:before{content:"";position:fixed;inset:0;z-index:-1;pointer-events:none;background-image:linear-gradient(rgba(255,255,255,.018) 1px,transparent 1px),linear-gradient(90deg,rgba(255,255,255,.018) 1px,transparent 1px);background-size:42px 42px}
.topbar{position:sticky;top:0;z-index:10;display:flex;justify-content:space-between;align-items:center;padding:14px max(20px,calc((100vw - 1120px)/2));background:rgba(5,8,20,.82);backdrop-filter:blur(20px);border-bottom:1px solid rgba(255,255,255,.06)}
.brand{display:flex;gap:12px;align-items:center;text-decoration:none;color:inherit}.brand strong{display:block}.brand small{display:block;color:var(--muted);font-size:11px}
.logo{width:52px;height:52px;border-radius:16px;display:grid;place-items:center;border:1px solid rgba(98,220,255,.42);background:linear-gradient(135deg,rgba(98,220,255,.17),rgba(97,121,255,.17));box-shadow:0 0 30px rgba(50,170,255,.12)}
.logo span{font-weight:900;color:#c7f5ff;letter-spacing:.08em}
nav{display:flex;gap:22px}nav a{color:#c7d5e3;text-decoration:none;font-size:14px}
.hero{max-width:1120px;margin:auto;padding:90px 20px 70px;display:grid;grid-template-columns:1.1fr .9fr;gap:52px;align-items:center}
.eyebrow,.heading>span{color:var(--cyan);font-size:12px;font-weight:800;letter-spacing:.13em}.dot{display:inline-block;width:8px;height:8px;background:var(--green);border-radius:50%;margin-right:8px}
h1{font-size:clamp(44px,7vw,74px);line-height:.98;letter-spacing:-.05em;margin:16px 0 22px}h1 span{background:linear-gradient(90deg,var(--cyan),#7f91ff);-webkit-background-clip:text;color:transparent}
.hero p,.heading p,.side-card p{color:var(--muted);line-height:1.65}.hero p{font-size:18px;max-width:650px}
.actions{display:flex;gap:12px;flex-wrap:wrap;margin-top:28px}.btn{display:inline-flex;justify-content:center;align-items:center;padding:14px 19px;border-radius:14px;border:0;font-weight:800;text-decoration:none;cursor:pointer;font-size:14px}
.primary{background:linear-gradient(135deg,#28baff,var(--blue));color:white;box-shadow:0 14px 35px rgba(49,117,255,.25)}.secondary{background:rgba(255,255,255,.04);color:white;border:1px solid rgba(255,255,255,.12)}
.flow-card,.ticket-form,.side-card{border:1px solid rgba(255,255,255,.07);background:linear-gradient(180deg,rgba(15,29,52,.82),rgba(7,17,32,.82));box-shadow:0 18px 55px rgba(0,0,0,.23)}
.flow-card{border-radius:23px;padding:24px}.flow-title{color:#7c94aa;font-size:11px;font-weight:800;letter-spacing:.12em;margin-bottom:12px}.flow-step{display:flex;gap:14px;padding:14px 0;border-bottom:1px solid rgba(255,255,255,.06)}.flow-step:last-child{border:0}.flow-step b{color:var(--cyan);font-family:monospace}.flow-step span{color:#c7d5e3}
.section{max-width:1120px;margin:auto;padding:72px 20px}.heading{max-width:700px;margin-bottom:30px}.heading h2{font-size:clamp(30px,4vw,46px);letter-spacing:-.04em;margin:8px 0}
.support-grid{display:grid;grid-template-columns:1fr 320px;gap:22px}.ticket-form{padding:28px;border-radius:22px}.two{display:grid;grid-template-columns:1fr 1fr;gap:16px}
label{display:block;font-size:13px;font-weight:700;color:#d4e0ec;margin-bottom:15px}input,select,textarea{width:100%;margin-top:8px;padding:13px 14px;border-radius:12px;border:1px solid rgba(120,185,220,.17);background:#071120;color:white;font:inherit;outline:none}
input:focus,select:focus,textarea:focus{border-color:rgba(98,220,255,.55);box-shadow:0 0 0 4px rgba(98,220,255,.06)}textarea{resize:vertical}.upload{border:1px dashed rgba(98,220,255,.24);padding:16px;border-radius:14px}.upload small{display:block;color:#71889d;margin-top:5px}
.submit{width:100%;margin-top:4px}.submit:disabled{opacity:.55;cursor:not-allowed}.result{margin-top:14px;min-height:20px;line-height:1.5}.result.ok{color:var(--green)}.result.err{color:#ff8d8d}
.side-card{padding:22px;border-radius:19px;margin-bottom:16px}.side-card h3{margin-top:0}.side-card a{color:var(--cyan);font-weight:800;text-decoration:none}
.honeypot{position:absolute!important;left:-9999px!important;width:1px!important;height:1px!important;overflow:hidden!important}
footer{max-width:1120px;margin:auto;padding:40px 20px 55px;border-top:1px solid rgba(255,255,255,.06);display:flex;justify-content:space-between;gap:20px;color:#71889d;font-size:12px}
@media(max-width:850px){.hero,.support-grid{grid-template-columns:1fr}.hero{padding-top:55px}.two{grid-template-columns:1fr}}
@media(max-width:600px){nav{display:none}.topbar{padding:11px 15px}.brand small{display:none}.hero,.section{padding-left:15px;padding-right:15px}.actions .btn{width:100%}.ticket-form{padding:20px}footer{flex-direction:column}}

/* V3 — suivi client */
.tracking-created{padding:15px;border:1px solid rgba(84,227,155,.2);background:rgba(84,227,155,.06);border-radius:14px}.tracking-created-info{color:#c7d5e3;margin-top:10px}.tracking-link{display:inline-flex;margin-top:8px;color:var(--cyan);font-weight:800;text-decoration:none}.tracking-email-note{color:#98aec3;font-size:12px;margin-top:8px}
.tracking-main{max-width:920px;margin:auto;padding:70px 20px 30px;min-height:70vh}.tracking-card{border:1px solid rgba(255,255,255,.07);background:linear-gradient(180deg,rgba(15,29,52,.9),rgba(7,17,32,.88));box-shadow:0 18px 55px rgba(0,0,0,.23);border-radius:24px;padding:30px}.tracking-error{text-align:center;max-width:650px;margin:auto}.tracking-error h1{font-size:34px;line-height:1.1}.tracking-head{display:flex;align-items:flex-start;justify-content:space-between;gap:24px}.tracking-head h1{font-size:clamp(30px,5vw,48px);margin:8px 0 0;line-height:1.05}.status-badge{display:inline-flex;align-items:center;gap:8px;padding:10px 13px;border-radius:999px;font-size:13px;font-weight:800;white-space:nowrap;border:1px solid rgba(255,255,255,.1);background:rgba(255,255,255,.05)}.status-badge.received{color:#8edfff}.status-badge.in-progress{color:#aab5ff}.status-badge.waiting{color:#ffd982}.status-badge.resolved{color:#78eba9}.status-badge.closed{color:#bac4ce}.tracking-meta{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin:28px 0}.tracking-meta>div{padding:15px;border-radius:14px;background:rgba(255,255,255,.035);border:1px solid rgba(255,255,255,.06)}.tracking-meta small{display:block;color:#71889d;text-transform:uppercase;font-size:10px;font-weight:800;letter-spacing:.09em;margin-bottom:5px}.tracking-meta strong{font-size:13px}.tracking-description{padding:20px;border-radius:16px;background:#071120;border:1px solid rgba(120,185,220,.12);margin-bottom:26px}.tracking-description h2,.tracking-section-title h2{font-size:18px;margin:0 0 10px}.tracking-description p{margin:0;color:#bacadd;line-height:1.65;white-space:normal}.tracking-section-title{display:flex;justify-content:space-between;align-items:center;gap:16px;margin:12px 0}.tracking-section-title small{color:#71889d}.timeline{position:relative}.timeline-item{display:grid;grid-template-columns:18px 1fr;gap:12px;padding:15px 0;border-bottom:1px solid rgba(255,255,255,.055)}.timeline-item:last-child{border-bottom:0}.timeline-dot{width:9px;height:9px;border-radius:50%;background:var(--cyan);box-shadow:0 0 0 4px rgba(98,220,255,.08);margin-top:5px}.timeline-top{display:flex;justify-content:space-between;gap:15px}.timeline-top strong{font-size:13px}.timeline-top time{font-size:11px;color:#71889d}.timeline-item p{margin:7px 0 0;color:#b5c6d8;line-height:1.55;white-space:pre-wrap}.tracking-privacy{margin-top:25px;padding:14px;border-radius:13px;background:rgba(255,255,255,.03);border:1px solid rgba(255,255,255,.05);color:#7f93a7;font-size:12px;line-height:1.5}
@media(max-width:700px){.tracking-head{flex-direction:column}.tracking-meta{grid-template-columns:1fr}.status-badge{align-self:flex-start}.timeline-top{flex-direction:column;gap:4px}.tracking-card{padding:20px}.tracking-main{padding:35px 14px 20px}}